Delivery in New Zealand

For our customers in New Zealand, we use tracked NZ Post Courier services. If you have specific delivery requirements, please make these known at the time of order. If you want to know the tracking number for your items, please contact us when you have received confirmation of the order. If you haven’t received the order in a reasonable time let us know and we will follow up with the delivery service. If you find that an item you ordered has been damaged during delivery please contact us immediately.

Delivery outside of New Zealand

If you want to order some items for delivery to a country other than New Zealand, please contact us so that we can quote a delivery price to you. We will recommend a tracked service so that we can follow up on the location of your items during delivery. We’ll advise you how you can make payment for the items you want including the shipping charge. We are not responsible for any charges that may be imposed by authorities in the country of delivery.

Getting the right fit

We provide the manufacturer’s sizing guides to assist in getting the right size item to fit your dog. We are not responsible for choosing the right size for online sales but are happy to advise if you want to discuss this before making a purchase. Please email or use our contact form to tell us about your dog and which products you are looking at.
It is your responsibility to select the right size and style of equipment for your dog. If it turns out the item does not fit, or you would rather choose another style, we can exchange for another product.


Our customers in New Zealand are covered by the Consumer Guarantees Act (CGA) so please make yourself familiar with what that covers.
If you want to exchange an item, you must inform us by one of the contact methods we provide. If you don’t get a prompt response, please try another contact method. We’ll let you know where to return your item to and advise on a suitable replacement. Shipping the item back to us is at your cost and responsibility unless the item provided is not the one you ordered, is faulty or was damaged when shipped to you.

All returns must be unused and in the same condition that you received it, including the original packaging and labels attached.  The product must be free of dog hair and be in a re-saleable condition.

Damaged, faulty or incorrect items

If the item supplied was damaged during delivery to you, has a manufacturing fault, or is not the item that you ordered, we will provide a replacement item or else refund the payment price to you. We will need to assess the damage or fault before deciding on the best course of action. Please contact us immediately on finding damage or fault so that we can resolve the issue for you as soon as possible.

Need help?

Contact us at or use our contact form for any questions you have related to delivery, refunds and returns.